Revolutionizing Your Business Through Customer Experience

We activate the voice of your client to power your business and boost revenue.

Revolutionizing Your Business Through Customer Experience

We activate the voice of your client to power your business and boost revenue.

Our Mission

Our mission at Elite XP is to revolutionize the wellness, health, and beauty industry by taking the client experience to the next level of awesome! As seasoned pros, we team up with our clients to craft experiences that are not just top-notch, but downright unforgettable. Through the strategic use of data and feedback, we pave the way for increased loyalty, streamlined costs, and untapped profit potential. Our ultimate goal is to infuse every interaction with meaning and significance, ensuring that every moment matters more for our clients and their cherished customers.

Meet Our Chief eXperience Officer

Carrie Behic | Founder

As the founder and Chief Experience Officer of Elite XP, I bring over 25 years of expertise in customer service, with a specialized focus on transforming customer experience to drive growth and success.

Throughout my career, including over 12 years as VP, Customer Advocacy at one of the top non-bank lenders in the US, I have honed my expertise in cultivating trust and loyalty among customers.

I’m passionate about helping businesses grow by earning the loyalty of their customers. I see challenges as opportunities for improvement, and with my positive approach, I help businesses embrace change and achieve results they didn’t think possible.

By focusing on exceptional customer experiences, we can create a customer-centric culture that drives long-term success and profitability. Let's do this!!!

About Elite-XP

Our Approach

The Value of CX Consulting

At Elite-XP website, we take a holistic approach to CX consulting. We work closely with our clients to understand their goals and challenges, and develop solutions that address their specific needs. Our approach is collaborative, transparent, and results-driven. For us, customer experience isn't just a strategy, it's a way of life.

The Value of CX Consulting

86% of customers are willing to pay more for a great customer experience*. Our goal is to empower you to earn sustainable client growth by maximizing the moments that matter most to your clients. We help you look in the mirror and learn exactly what your clients think of your products and services. Then, we craft the solutions to anythi

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What Makes Us Different

The Value of CX Consulting

What Makes Us Different

Elite XP specializes in Customer Experience Consulting services for the health and wellness industry, focusing on proactive strategies that solve pain points and drive growth. Our partnership with Experience.com allows our clients access to advanced CX analytics while they build their online reputation with automation and ease.

Coaching Women for Success

Are you ready to break through barriers and unleash your full potential? Join Elite XP, where we specialize in empowering women to overcome obstacles and reach new levels of achievement. Our proven coaching methods and personalized approach will guide you through every step of your journey, helping you break through barriers and unleash your true potential. Don't let anything hold you back from becoming the ultra successful woman you were meant to be. Take action now and embark on a transformative coaching experience with Elite XP. Your success starts here!

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An Overview Of Our Process

What to expect when you work with Elite XP to transform your Customer Experience

Step 1 - Kickoff and Understanding - We'll conduct meetings with stakeholders to understand business objectives, current practices, known challenges, and expectations.

Step 2 - Stakeholder Interviews and Workshops - We will interview and hold workshops with various departments to gather insights on current processes, pain points, and customer touchpoints.

Step 3 - Customer Journey Mapping - We will map out the various customer journeys to identify the critical touch points, determining the moments that matter and areas for improvement.

Step 4 - CX Maturity Assessment - Utilizing a CX Maturity Model, we will assess your organization's current maturity level.

Step 5 - Data Analysis - We will analyze customer data, feedback, and performance metrics.

Step 6 - Competitor Analysis - We will evaluate the CX strategy of your competitors.

Step 7 - Recommendations and Roadmap - We will develop and deliver a comprehensive report outlining our findings and recommendations.

Step 8 - Implementation and Support - We will work with your organization to implement the recommended changes.

8 Reasons Why Customer Experience Drives Business Growth

Increased Loyalty

Streamlined Customer Journeys

Today, customers are more inclined to stick with service providers that offer excellent CX. Customer excellence drives loyalty, which in turn, increases customer retention rates. If you offer a better experience than the competition, customers are more inclined to recommend your company to others.

Businesses focusing on delivering a great CX are more likely to build long-term relationships with their customers, leading to increased retention and higher revenue.

While customer loyalty can be hard to measure, companies should focus on improving the overall CX and ensuring customers have access to consistent quality service. The more effort businesses put into understanding and adapting to their customer's needs, the more likely customers will become loyal.

Streamlined Customer Journeys

Customer Experience also plays a vital role in creating streamlined customer journeys. By providing a seamless experience across all touchpoints, companies can create a unified CX that will make it easier for customers to purchase or interact with your products and services. Companies should focus on creating a consistent CX across all channels, including:Website, Mobile app, Call center, Social media and In-store. Once customers understand how to interact with your business, their journeys become streamlined, and you can ensure that customers are getting what they need quickly and efficiently.

You don't want to lose potential customers due to a complicated or confusing customer journey. By optimizing the CX, businesses can make it easier for customers to interact and purchase from them, leading to increased sales and revenue.

Better Brand Reputation

Streamlined Customer Journeys

Improved Customer Satisfaction

How people perceive your brand can be significantly influenced by customer experience. Positive customer experiences increase the likelihood that they will recommend your company to others, enhancing brand reputation.

Companies that prioritize CX are more likely to be viewed positively by customers, which can lead to increased sales and long-term growth. Businesses should focus on creating consistent experiences across all channels and providing prompt customer support and flexible solutions to ensure customer satisfaction.

Improved Customer Satisfaction

Higher Customer Retention Rates

Improved Customer Satisfaction

Customer satisfaction is critical in driving sales, as customers are likelier to purchase products from businesses they trust. Companies should focus on creating experiences tailored to their customer's needs and provide solutions that address customer pain points.

CX should be a top priority for any business and should be implemented across all aspects of the customer journey. Investing in CX technology, such as chatbots or AI-powered customer support automation, can help improve both customer satisfaction and loyalty.

Higher Customer Retention Rates

A business can maximize its profits by keeping existing customers satisfied and loyal. Here are reasons why customer retention rates are essential for your business:

· Revenue security

A company's revenue is more secure when it has a loyal customer base.

· Cost savings

Retaining existing customers costs less than acquiring new ones.

· Increased opportunities

Happy customers are more likely to purchase additional products or services, which can increase revenue growth opportunities.

By creating positive CXs, businesses can keep customers loyal and returning for more.

Increased Customer Acquisition

Higher Customer Retention Rates

By providing an excellent CX, businesses can attract new customers. Positive customer experiences increase the likelihood that a business will receive referrals from other customers. Additionally, businesses can use customer feedback as social proof that their products and services are trustworthy. This can result in a more significant customer base for the business. A more extensive customer base can lead to higher sales and growth opportunities.

Increased Customer Lifetime Value

Customer Lifetime Value (CLV) is the total revenue a customer contributes to your business throughout their dealings with you. CX is key to increasing Customer Lifetime Value, as customers with a positive experience with your business are more likely to remain loyal and purchase additional products or services. Businesses should focus on creating a CX that meets the needs of their customers and exceeds their expectations. As a result, the company's customer lifetime value and overall profitability may increase.

Once your company has established customer lifetime value, you can track it over time and use that information to make changes to your CX.

Customer Excellence

Increased Customer Lifetime Value

Businesses may differentiate themselves from the competition and produce a genuinely extraordinary CX by putting a strong emphasis on customer experience. Every company's CX strategy should be centered on providing excellent customer service.

Businesses should strive to provide customers with a positive and memorable experience every time they interact with the company, from the initial contact through to after-sale service. You can achieve CX by investing in customer service training and providing employees with resources that enable them to deliver exceptional customer service. Customers are likelier to stick with and promote a brand when they have a positive CX.

Testimonials

Heather Direnzo, VP Contact Center Operations - Affinity Federal Credit Union

"I worked with Carrie during her time at Affinity Federal CU and she is a true pleasure to work with. She is extremely knowledgeable in financial services, call center operations, and process improvement and is passionate about making a difference. Carrie took the time to learn and understand the call center and then immediately contributed ideas to make processes more efficient. She is approachable, dynamic, and builds relationships easily. I am grateful to Carrie for her insights, proactiveness, and willingness to do things differently and make a positive impact."

David Schroeder Chief Revenue Officer - Caliber Home Loans

“I had the opportunity to work with Carrie extensively during the pandemic when tensions were high and communication could be challenging. Carrie was a consummate pro at all times with insightful suggestions, a sense of urgency to deliver, and always that amazing smile!”

Cindy Ferrentino SVP East - Sierra Pacific Wholesale

"Carrie is one of the most conscientious and customer service oriented people I know. She is one of those people that smiles through the phone and actually cares. She does not over promise and under deliver. She delivers! I would highly recommend Carrie."

Revolutionizing Your Business Through Customer Experience

Revolutionizing Your Business Through Customer Experience

Our Mission

Customer Experience Consulting

Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away

Meet Our Chief eXperience Officer

Carrie Behic | Founder

About Elite-XP

Our Approach

The Value of CX Consulting

The Value of CX Consulting

The Value of CX Consulting

The Value of CX Consulting

The Value of CX Consulting

What Makes Us Different

The Value of CX Consulting

What Makes Us Different

Customers who love you will market for you more powerfully than you can possibly market yourself.

Coaching Women for Success

An Overview Of Our Process

What to expect when you work with Elite XP to transform your Customer Experience

Women, whether subtly or vociferously, have always been a tremendous power in the destiny of the world.

8 Reasons Why Customer Experience Drives Business Growth

Increased Loyalty

Streamlined Customer Journeys

Streamlined Customer Journeys

Streamlined Customer Journeys

Streamlined Customer Journeys

Streamlined Customer Journeys

Better Brand Reputation

Streamlined Customer Journeys

Improved Customer Satisfaction

Improved Customer Satisfaction

Higher Customer Retention Rates

Improved Customer Satisfaction

Higher Customer Retention Rates

Higher Customer Retention Rates

Higher Customer Retention Rates

Increased Customer Acquisition

Higher Customer Retention Rates

Higher Customer Retention Rates

Increased Customer Lifetime Value

Increased Customer Lifetime Value

Increased Customer Lifetime Value

Customer Excellence

Increased Customer Lifetime Value

Increased Customer Lifetime Value

Testimonials

Heather Direnzo, VP Contact Center Operations - Affinity Federal Credit Union

David Schroeder Chief Revenue Officer - Caliber Home Loans

Cindy Ferrentino SVP East - Sierra Pacific Wholesale

Exceptional customer service is not just about satisfying needs; it's about building lasting connections that transcend transactions, fostering trust, and shaping loyalty.

Frequently Asked Questions

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